Every inbound — text, web form, or social DM — lands here. The AI responder greets, answers, and qualifies automatically (per Channel settings); the owner gets alerted and can take over any thread, then hand it back. This is the PRD’s AI Lead Capture & Response made concrete. Reuses cards, avatars, message bubbles, the AI tag, pills, and Form Controls.
Inbox · AI is handling the conversation
Default for new inbound. The AI answers in real time; the composer is locked behind a “take over” control until the owner steps in.
Hi! Do you do tankless water heaters? Mine’s leaking.
Maria · 9:01 AM
AI assistant
Hi Maria! Yes — we install and repair tankless water heaters. Sorry to hear about the leak. Is it actively dripping right now, or more of a slow seep?
Auto-reply · 9:01 AM
Slow seep, but getting worse. How soon could someone come out?
Maria · 9:03 AM
AI assistant
I can get you on the schedule. We have today at 2:00 PM or tomorrow at 9:30 AM with Alex. A diagnostic visit starts at $89, applied to the repair. Which works better?
Auto-reply · 9:03 AM · qualified lead
The AI is handling this conversation. Step in any time to reply yourself.
Owner handling · handed off from AI
The owner took over (or the AI escalated a high-priority lead). The thread shows the handoff event, a human-active strip, the live composer, and quick replies. They can hand back to the AI any time.
Hey! Pool’s looking green again 😅 same as last time?
Devon · 4:40 PM
AI assistant
Hi Devon! Happy to help. Looks like you last booked a green-pool recovery treatment in May — want me to set up the same service?
Auto-reply · 4:41 PM
You took over from the AI · 4:45 PM
Jordan (you)
Hey Devon! It’s Jordan. That last batch was rough — let’s do the recovery treatment plus a filter check this time, no charge on the check. I can come by Thursday at 2.
You · 4:45 PM
Perfect, Thursday at 2 works 🙏
Devon · 4:47 PM
New lead · just captured (after hours)
A fresh inbound the AI caught after hours — flagged high-priority, owner alerted. The AI has acknowledged and is gathering details so the job isn’t lost overnight (PRD: missed after-hours inquiries cost real money).
High priority · captured 11:48 PM · contact: priya@example.com
AI answered after hours — you’ve been alerted After-hours mode
Tonight · 11:48 PM
Hi, my AC stopped cooling overnight and the house is 84°. Do you do emergency calls? It’s pretty miserable with the baby here.
Web form · 11:48 PM
AI assistant
I’m so sorry — that’s rough with a little one. We do offer emergency service. I’ve flagged this for Jordan and he’ll reach out first thing, but let’s get ahead of it: is the unit running but blowing warm, or not turning on at all?
Auto-reply · 11:48 PM
Owner alerted — high-priority lead · 11:48 PM
AI is qualifying this lead. Jump in if you want to respond personally tonight.
Empty state · no conversations yet
First run, or inbox all caught up. Points the owner to the on-ramp that generates conversations: their booking link / QR.
Inbox
0
No conversations yet.
Your inbox is ready
When a customer texts, fills out your web form, or DMs you, the AI responder answers instantly and the conversation shows up here. Share your booking link to start getting leads.
PRD: AI Lead Capture & Response (included in all tiers). Customer reaches the business on any channel (SMS via Twilio, web form, social DM) → the AI responder greets, answers, and qualifies per Channel settings (incl. after-hours behavior) → the owner is alerted on high-priority leads and can take over the thread, then hand back to AI → the qualified lead converts to a booking (the Book action). AI vs human is labeled on every message and in the status strip. Channel shown per message + per conversation. Reuses cards, avatars, message bubbles, the AI tag, pills, buttons, Form Controls.